Desjardins Roadside Assistance

For any questions regarding the Desjardins Roadside Assistance® or to inform us about a change of vehicle or address, please contact our customer service department.

By telephone:
- Montreal area: 514-868-8878
- Elsewhere in Canada and the continental U.S.: 1-866-644-8878
By mail:
1, Complexe Desjardins, East Tower, 21st floor, PO Box 7,
Montreal, Quebec
H5B 1B2

At Desjardins Roadside Assistance, we know the value you place on the security and confidentiality of your personal information. That's why we are subject to federal and provincial laws regarding the protection of personal information. Desjardins Roadside Assistance takes privacy issues very seriously and adopts whatever measures are necessary to ensure the confidentiality of information that relates to you personally. Desjardins Roadside Assistance adheres to the general privacy policy established by Desjardins Insurance¹ in 1994.

We only collect personal information relating to you if you supply it to us voluntarily.

We are committed to protecting your personal information using appropriate security measures. To find out more about what we do to ensure your security, visit the Security section.

Personal information collected either from this website, by telephone, by mail or by other means, as well as during a Desjardins Roadside Assistance service call, can be disclosed to our service providers when deemed necessary to perform their duties in accordance with the assistance service required.

Our website uses cookies. While cookies enable the site to identify you as a specific user, they don't recognize you by your name or other personal information.

If you'd like, you can program your browser to refuse cookies. However, choosing this option may prevent you from accessing some of our services. To find out more about cookies, visit the Security section.

We may collect information for statistical purposes, such as to determine a page's popularity, the average number of pages accessed per visitor and the average time each visitor spends on the site. None of this information is linked to you as an individual visitor. We use this information only for verification purposes and to make improvements to our site.

By completing a survey or entering a contest, you are choosing to share your opinion, response or other information. We may use this information in our survey results and post it on our website. In the case of contests, your entry will be used for the purposes of the draw only.

The following text explains the measures Desjardins Roadside Assistance undertakes to ensure the confidentiality of personal information.

Personal information is any information about an identifiable individual or any facts which, on their own or combined with other data, can identify an individual.

The personal information we have about you is kept in a file so we can offer you our Desjardins Roadside Assistance Services.

We collect only the personal information necessary for you to purchase Desjardins Roadside Assistance, in compliance with the law.

We apply the necessary security measures to protect the confidentiality of the personal information in our possession. This means that only authorized individuals can access the personal information in the files and only when necessary in the course of their duties.

Unless you consent, or it is required by law, personal information in the files is never used for any purpose other than that for which it was intended.

Our client lists are only used or disclosed as permitted by law. We can use these lists to inform our clients of promotions or to offer a new product. If you would like your name to be removed from the list, contact our Privacy Officer at any time.

We cannot disclose the personal information about you contained in your file to any third party, unless we receive written consent from you, or we are authorized by law to do so ( for example, in the case of an inquiry by the officers of the court). However, relevant personal information gathered during a roadside assistance service call can be disclosed to our service provider (towing company) when deemed necessary to perform the service you require.

When personal information is sent outside of Desjardins Roadside Assistance, it is also done in a way that ensures that it remains confidential, even if you are the one who will receive the information.

The Privacy Officer:

Responds to requests for access and correction;
Handles requests to remove names from contact lists;
Responds to complaints concerning the management and protection of personal information.

The Privacy Officer is also available to provide you with information or to answer questions about the management and protection of personal information:

Privacy Officer
1500-1100 Rene-Levesque Boulevard West
Montreal, Quebec
H3B 4N4

Telephone: 514-868-8878 or 1-866-644-8878 (Toll free)
Fax: 514-875-7729 ou 1-877-875-7729 (Toll free)

We reserve the right to modify this policy at any time.

At Desjardins Roadside Assistance, we know the value you place on the security and confidentiality of your personal information.

That's why we've established privacy policies, guidelines and rules to ensure personal information is protected.

For security, verification or statistical purposes, Desjardins Roadside Assistance collects access data for this website and may consult communications sent to and from the site.

Desjardins Roadside Assistance is keenly aware of the need to protect your security and privacy, particularly in regard to any information you may provide to us.

What is a cookie?

Cookies are used throughout our websites.

A cookie is a small data file created by your browser when you visit a website or web page. It is stored on your computer. Cookies allow websites to remember information about you to facilitate your authentication and improve your experience. Cookies can only be read by the website that sends them to your computer.

We use 2 types of cookies on our websites:

Session cookies : This type of cookie is temporarily stored in your computer’s memory and is deleted when your session ends. Session cookies are used to identify you when you log on to transaction-based sites.
Persistent cookies : This type of cookie is saved on your computer and recalled every time you visit. Persistent cookies are text files, which means they can’t be used for harmful purposes like infecting a computer with a virus or any other malicious data.

Why does Desjardins use cookies on its website?

We use cookies for the following purposes :

To provide a secure browsing experience and verify your information. Using cookies means we don’t need to save information about you every time you go to a new page. We can also store information about your session to identify you when you are on our site.
To remember your settings and preferences. Cookies allow us to remember your preferences, such as your province and preferred language.
To compile statistics. We use cookies to find out which pages of our website are most popular, the average number of pages visited, and the average amount of time spent on our site to help us improve our services.
To analyze our performance. Cookies help us learn what our users like most and what we may need to change.
To provide advertising that’s relevant to you. We use the data collected to show you online offers and Desjardins advertising based on your interests on our websites and other websites. We also use it for retargeting and remarketing purposes and to limit the number of ads you see. For more information, see the section on interest-based advertising below.

We sometimes use third-party service providers.

When you go to one of our websites, either directly or by clicking an ad, a cookie is automatically created on your computer. When this happens, web analytics tools (like Google Analytics, Omniture or DoubleClick) and potentially other external advertising servers have access to the cookie, which allows us to provide a better user experience. In some cases, it also lets us track your activity to promote our products. While a unique code in the cookie file allows us to identify you as a user, the cookie doesn’t contain your name or address.

Our service providers may also need to collect your IP address or mobile device identifier when you visit a site. This information may be sent to or stored on servers in Canada or elsewhere, such as the United States. Desjardins does not combine information collected by third parties with any information we have about you, but some providers may have to disclose the data they collect to a third party for legal reasons or for data processing purposes. We do not share information that would allow service providers to identify you.

Third-party service providers have their own cookies and privacy policies.

You can disable the personalization features on our sites by blocking cookies in your browser. See the procedure.

Blocking cookies may prevent pages on our site from displaying correctly and some features may not be available.

You must allow cookies to use this site. If your browser is set up to block cookies, click the link above and follow the instructions to change the settings in your browser.

What is a web beacon?

A web beacon is a tiny image placed on a website or in an email. It can be used to anonymously track the number of times a user visits a page. Web beacons are invisible and can be found on anywhere on our website or in our ads. Unlike cookies, web beacons are not stored on your computer.

Why does Desjardins use web beacons on its websites?

We use cookies and web beacons to customize our advertising based on your interests. When you visit our websites, these cookies and beacons let us know which pages you are interested in, so we can show you relevant advertising. This technology does not use any identifying personal or financial information, but it may contain a unique identifier for retargeting purposes. When you click an ad with a cookie or beacon, we may use it to track the ad campaign’s response rate.

Desjardins also works with third-party advertising companies, such as DoubleClick and Facebook. These companies may collect and use information about your visits to our websites to deliver interest-based advertising. Desjardins does not share any identifying information with advertising companies.

Our advertising partners and other third parties may also use cookies or web beacons when you click ads or links to their websites or services on our websites. Our privacy policy does not apply to third-party websites or third-party advertisers.

Can I opt out of interest-based advertising?

You can choose not to share information with Google Analytics or DoubleClick by changing the settings in your browser or on your device. You can do the same with your ad settings. You can prevent your information from being shared with Google Analytics by installing a browser add-on. You can also opt out of personalized ads by following these instructions.

Desjardins uses Facebook’s Custom Audience feature to create interest-based advertising for our members and clients. If you’d like to opt out of these ads on Facebook, follow these steps.

Even if you opt out of interest-based advertising, you may still see Desjardins ads. The ads you see will not be customized to your needs and may appear more frequently.

¹ Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.

Desjardins Roadside Assistance believes in protecting the information you exchange with us over the Internet.

Security and privacy are our priorities. We are dedicated to ensuring that the information you share with us remains strictly confidential. All our employees must adhere to the strict confidentiality standards outlined in our privacy policy, which we invite you to consult.

Please take a few moments to read about the steps we have taken to make sure the information we exchange via the Internet is secure and learn what you can do to protect yourself on the Internet.

Our rigorous security procedures ensure that your computer is protected when you visit our website:

Section sécurisée An icon appears in the upper right corner of the pages in the secure section of our website. This indicator shows you at a glance whether you're in a secure section.

The secure sections of our website are protected by the SSL protocol. When you send us confidential information over the Internet, such as your name, address or credit card number, this protocol is used to make sure the information stays confidential and isn't altered in any way. Since the information is encrypted, no one can read it as it travels between your browser and our website. We also use firewalls so that information sent over the Internet has to pass through a number of safety checkpoints between your computer and our systems. This prevents unauthorized access.

To benefit from the security offered by the SSL protocol, use a 128-bit encryption browser, such as the versions listed in the Browser versions section below.

When you visit the Desjardins Roadside Assistance website, use one of the following browsers for best results:

Internet Explorer: version 11 and Edge (Windows)
Mozilla Firefox: latest version (Windows)
Google Chrome: latest version (Windows)
Safari: version 9.1.1 (Mac)
iPad: version iOS10
Samsung or Nexus tablets: version 6.0.1 (Chrome)
iPhone: version iOS10

If you're using one of the following Web browsers, do not hesitate to advise us of any errors you encounter:

Internet Explorer: version 9.0 (Windows)
iPad: version iOS9
iPhone: version iOS9
Samsung tablet: version 4.0.4 (Android Browser)

All of the browsers listed above use standard security protocols, which the browser activates automatically when you access your personal file.

You can check the security certificate of our secure pages at any time to confirm that you're really dealing with Desjardins Roadside Assistance, and not a malicious third party.

Cookies are used on our site. They identify your browser software when you move from site to site or page to page during a Web session. This information can then be used to identify you and facilitate your access to a site and your ability to navigate within our site. Cookies can only be read by the website that sends them to your computer.

When you access our site directly or through a publicity redirecting to our site, a cookie file is automatically created in your computer. Our server and possibly third party ad servers can access this file in order to improve your experience on our site and in some instances promote our products. While they enable the site to identify you as a specific user, they don’t recognize you by your name or other personal information. No personal information is collected through cookies.

We may collect information for statistical purposes, for instance, to determine a page's popularity, the average number of pages accessed per visitor, and the average time each visitor spends on the site. Cookies may also allow us to display Desjardins publicity if you access an external site which displays those publicities.

We use two types of cookies:

Session cookies: these are not stored on your hard drive and are deleted when you log off our site.
Persistent cookies: these are stored on your hard drive and recalled at your next visit. They are stored as text files in order to preclude any viruses or programs from accessing your data.

To access all parts of our website, your browser must accept cookies. If your browser is set up to refuse cookies, you can change the Internet settings in your web browser to allow cookies. If you do not allow cookies, some pages may not function properly and some features may not be available.

A good maintenance tip is to clear your browser cache (where cookies are located). Clearing these files helps your browser run more efficiently and will not change any of your browser's settings. To clear the cache, you can find guidelines available on the website of your respective browser.

If you continue to encounter memory problems, you may need to quit and restart the program.

Desjardins Roadside Assistance may provide, for your convenience only, links to other websites that are independent from the present site. Desjardins Roadside Assistance is not responsible or liable, at any time, for their content or for any difficulties and/or damages in connection with any such links.

¹ Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.

By accessing and using Desjardins Roadside Assistance's website, you agree to be bound by the terms set out in this Legal Notice. If you do not agree, you should not use this site.

The Legal notice may be updated at any time without notice.

For information about site security, please visit the Security section.

Desjardins®, all trademarks containing the word Desjardins, as well as related logos are trademarks of the Fédération des caisses Desjardins du Québec, used under licence. The Desjardins Roadside Assistance program is managed by Assistel Inc. The website desjardinsroadsideassistance.ca is the property of Assistel Inc. All rights reserved.

All information on this Website is protected by copyright. Users may only copy its contents for their personal use; however, no one may redistribute, reproduce, republish, store in any medium, retransmit, or modify the information on this Website for commercial purposes without the written authorization Desjardins Insurance¹, or make public use thereof without crediting the source.

All trademarks and logos (including certain names, words, titles, drawings, illustrations and icons) appearing on the site are trademarks or registered trademarks of Desjardins Insurance¹ or third parties. Use of these trademarks is strictly forbidden without the owner's written authorization. Any unauthorized downloading, retransmission, or other copying or modification of trademarks and/or site content may be a violation of federal or other laws applying to trademarks and copyrights and could subject the person committing these infractions to legal action.

The use of logos and trademarks from this site as links to any other Website is prohibited, without written permission.

The information that appears on this website is for information purposes only and is subject to change and update at any time without notice.

Desjardins Roadside Assistance will not be liable for any harm, loss or damage resulting directly or indirectly from the use of this website or the information contained therein, the inability to use it or its malfunctioning.

Desjardins Roadside Assistance makes no warranty or representation that the website will be available or that it will meet your requirements. Access may be interrupted, and delays, failures of performance, errors, omissions, losses of transmitted data, computer viruses or other issues may occur and cause damages for which Desjardins Roadside Assistance is not liable.

Links to other websites or mobile apps are provided only for your convenience. Desjardins Roadside Assistance is not at any time liable for their content or for any difficulties you may have accessing them.

This website is governed by the laws of the province of Quebec. All disputes, controversies or claims arising from its use must be submitted to the jurisdiction of the courts of the province of Quebec.

Any unprotected e-mail transmitted over the Internet can be intercepted, lost or modified. Desjardins Roadside Assistance is neither responsible nor liable to you or anyone else for damages resulting from interception, loss, or alteration in connection with e-mails sent by you to Desjardins Roadside Assistance or sent by Desjardins Roadside Assistance to you.

A log is kept of events that either relate to security, may require verification or simply for statistical purposes. This log may contain all access to the site or site sections, all communications sent or received by a user (in the case of e-mail) integrated in the site), as well as any other activity related to the site.

Desjardins Roadside Assistance has access to communications either sent or received, and may access said communications if there is reason to believe that a law has been broken or if the site's terms of use have been violated.

This notice will occasionally be updated and modified without prior notice. You should therefore check back here whenever you visit the site.

Desjardins Roadside Assistance reserves the right to close the secure sections or to limit access without prior notice.