At Desjardins Roadside Assistance, we know the value you place on the security and
confidentiality of your personal information. That's why we are subject to federal and
provincial laws regarding the protection of personal information. Desjardins Roadside
Assistance takes privacy issues very seriously and adopts whatever measures are necessary
to ensure the confidentiality of information that relates to you personally.
How we collect, use and disclose information
We only collect personal information relating to you if you supply it to us voluntarily.
We are committed to protecting your personal information using appropriate security measures.
To find out more about what we do to ensure your security, visit the Security section.
Personal information collected either from this website, by telephone, by mail or by other means,
as well as during a Desjardins Roadside Assistance service call, can be disclosed to our service
providers when deemed necessary to perform their duties in accordance with the assistance service required.
they don't recognize you by your name or other personal information.
option may prevent you from accessing some of our services. To find out more about cookies,
visit the Security section.
We may collect information for statistical purposes, such as to determine a page's popularity,
the average number of pages accessed per visitor and the average time each visitor spends on the site.
None of this information is linked to you as an individual visitor. We use this information only for
verification purposes and to make improvements to our site.
Surveys and Contests
By completing a survey or entering a contest, you are choosing to share your opinion, response or
other information. We may use this information in our survey results and post it on our website.
In the case of contests, your entry will be used for the purposes of the draw only.
Management and protection of personal information policy
The following text explains the measures Desjardins Roadside Assistance undertakes to ensure
the confidentiality of personal information.
Collecting personal information and creating a file following a purchase only
What is personal information?
Personal information is any information about an identifiable individual or any facts which,
on their own or combined with other data, can identify an individual.
The personal information we have about you is kept in a file so we can offer you our
Desjardins Roadside Assistance Services.
We collect only the personal information necessary for you to purchase Desjardins Roadside Assistance,
in compliance with the law.
Retention, use and disclosure of personal information
We apply the necessary security measures to protect the confidentiality of the personal
information in our possession. This means that only authorized individuals can access the
personal information in the files and only when necessary in the course of their duties.
Unless you consent, or it is required by law, personal information in the files is never
used for any purpose other than that for which it was intended.
Our client lists are only used or disclosed as permitted by law. We can use these lists
to inform our clients of promotions or to offer a new product. If you would like your
name to be removed from the list, contact our Privacy Officer at any time.
We cannot disclose the personal information about you contained in your file to any third party,
unless we receive written consent from you, or we are authorized by law to do so (
for example, in the case of an inquiry by the officers of the court). However, relevant
personal information gathered during a roadside assistance service call can be disclosed
to our service provider (towing company) when deemed necessary to perform the service you require.
When personal information is sent outside of Desjardins Roadside Assistance, it is also done in a way that
ensures that it remains confidential, even if you are the one who will receive the information.
The Privacy Officer
The Privacy Officer:
- Responds to requests for access and correction;
- Handles requests to remove names from contact lists;
- Responds to complaints concerning the management and protection of personal information.
The Privacy Officer is also available to provide you with information or to answer questions
about the management and protection of personal information:
1500-1100 Rene-Levesque Boulevard West
or 1-866-644-8878 (Toll free)
Fax: 514-875-7729 ou 1-877-875-7729 (Toll free)
Changes to the policy
We reserve the right to modify this policy at any time.
At Desjardins Roadside Assistance, we know the value you place on the security and confidentiality of your personal information.
That's why we've established privacy policies, guidelines and rules to ensure personal information is protected.
For security, verification or statistical purposes, Desjardins Roadside Assistance collects access data
for this website and may consult communications sent to and from the site.
Desjardins Roadside Assistance is keenly aware of the need to protect your security
and privacy, particularly in regard to any information you may provide to us.
1 Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.