At Desjardins Roadside Assistance, we know the value you place on the security and
confidentiality of your personal information. That's why we are subject to federal and
provincial laws regarding the protection of personal information. Desjardins Roadside
Assistance takes privacy issues very seriously and adopts whatever measures are necessary
to ensure the confidentiality of information that relates to you personally.
How we collect, use and disclose information
We only collect personal information relating to you if you supply it to us voluntarily.
We are committed to protecting your personal information using appropriate security measures.
To find out more about what we do to ensure your security, visit the Security section.
Personal information collected either from this website, by telephone, by mail or by other means,
as well as during a Desjardins Roadside Assistance service call, can be disclosed to our service
providers when deemed necessary to perform their duties in accordance with the assistance service required.
they don't recognize you by your name or other personal information.
option may prevent you from accessing some of our services. To find out more about cookies,
visit the Security section.
We may collect information for statistical purposes, such as to determine a page's popularity,
the average number of pages accessed per visitor and the average time each visitor spends on the site.
None of this information is linked to you as an individual visitor. We use this information only for
verification purposes and to make improvements to our site.
Surveys and Contests
By completing a survey or entering a contest, you are choosing to share your opinion, response or
other information. We may use this information in our survey results and post it on our website.
In the case of contests, your entry will be used for the purposes of the draw only.
Management and protection of personal information policy
The following text explains the measures Desjardins Roadside Assistance undertakes to ensure
the confidentiality of personal information.
Collecting personal information and creating a file following a purchase only
What is personal information?
Personal information is any information about an identifiable individual or any facts which,
on their own or combined with other data, can identify an individual.
The personal information we have about you is kept in a file so we can offer you our
Desjardins Roadside Assistance Services.
We collect only the personal information necessary for you to purchase Desjardins Roadside Assistance,
in compliance with the law.
Retention, use and disclosure of personal information
We apply the necessary security measures to protect the confidentiality of the personal
information in our possession. This means that only authorized individuals can access the
personal information in the files and only when necessary in the course of their duties.
Unless you consent, or it is required by law, personal information in the files is never
used for any purpose other than that for which it was intended.
Our client lists are only used or disclosed as permitted by law. We can use these lists
to inform our clients of promotions or to offer a new product. If you would like your
name to be removed from the list, contact our Privacy Officer at any time.
We cannot disclose the personal information about you contained in your file to any third party,
unless we receive written consent from you, or we are authorized by law to do so (
for example, in the case of an inquiry by the officers of the court). However, relevant
personal information gathered during a roadside assistance service call can be disclosed
to our service provider (towing company) when deemed necessary to perform the service you require.
When personal information is sent outside of Desjardins Roadside Assistance, it is also done in a way that
ensures that it remains confidential, even if you are the one who will receive the information.
The Privacy Officer
The Privacy Officer:
- Responds to requests for access and correction;
- Handles requests to remove names from contact lists;
- Responds to complaints concerning the management and protection of personal information.
The Privacy Officer is also available to provide you with information or to answer questions
about the management and protection of personal information:
1500-1100 Rene-Levesque Boulevard West
or 1-866-644-8878 (Toll free)
Fax: 514-875-7729 ou 1-877-875-7729 (Toll free)
Changes to the policy
We reserve the right to modify this policy at any time.
At Desjardins Roadside Assistance, we know the value you place on the security and confidentiality of your personal information.
That's why we've established privacy policies, guidelines and rules to ensure personal information is protected.
For security, verification or statistical purposes, Desjardins Roadside Assistance collects access data
for this website and may consult communications sent to and from the site.
Desjardins Roadside Assistance is keenly aware of the need to protect your security
and privacy, particularly in regard to any information you may provide to us.
Desjardins uses technology to provide a better website experience
What is a cookie?
Cookies are used throughout our websites.
A cookie is a small data file created by your browser when you visit a website or web page. It is stored on your computer. Cookies allow websites to remember information about you to facilitate your authentication and improve your experience. Cookies can only be read by the website that sends them to your computer.
We use 2 types of cookies on our websites:
- Session cookies : This type of cookie is temporarily stored in your computer’s memory and is deleted when your session ends. Session cookies are used to identify you when you log on to transaction-based sites.
- Persistent cookies : This type of cookie is saved on your computer and recalled every time you visit. Persistent cookies are text files, which means they can’t be used for harmful purposes like infecting a computer with a virus or any other malicious data.
- To provide a secure browsing experience and verify your information. Using cookies means we don’t need to save information about you every time you go to a new page. We can also store information about your session to identify you when you are on our site.
- To remember your settings and preferences. Cookies allow us to remember your preferences, such as your province and preferred language.
- To analyze our performance. Cookies help us learn what our users like most and what we may need to change.
- To provide advertising that’s relevant to you. We use the data collected to show you online offers and Desjardins advertising based on your interests on our websites and other websites. We also use it for retargeting and remarketing purposes and to limit the number of ads you see. For more information, see the section on interest-based advertising below.
Do other websites see my cookies when I’m on a Desjardins website?
We sometimes use third-party service providers.
When you go to one of our websites, either directly or by clicking an ad, a cookie is automatically created on your computer. When this happens, web analytics tools (like Google Analytics, Omniture or DoubleClick) and potentially other external advertising servers have access to the cookie, which allows us to provide a better user experience. In some cases, it also lets us track your activity to promote our products. While a unique code in the cookie file allows us to identify you as a user, the cookie doesn’t contain your name or address.
Our service providers may also need to collect your IP address or mobile device identifier when you visit a site. This information may be sent to or stored on servers in Canada or elsewhere, such as the United States. Desjardins does not combine information collected by third parties with any information we have about you, but some providers may have to disclose the data they collect to a third party for legal reasons or for data processing purposes. We do not share information that would allow service providers to identify you.
Third-party service providers have their own cookies and privacy policies.
Can I block cookies while on Desjardins websites?
You can disable the personalization features on our sites by blocking cookies in your browser. See the procedure.
Blocking cookies may prevent pages on our site from displaying correctly and some features may not be available.
You must allow cookies to use this site. If your browser is set up to block cookies, click the link above and follow the instructions to change the settings in your browser.
Desjardins provides a personalized, interest-based online experience
What is a web beacon?
A web beacon is a tiny image placed on a website or in an email. It can be used to anonymously track the number of times a user visits a page. Web beacons are invisible and can be found on anywhere on our website or in our ads. Unlike cookies, web beacons are not stored on your computer.
Why does Desjardins use web beacons on its websites?
Desjardins also works with third-party advertising companies, such as DoubleClick and Facebook. These companies may collect and use information about your visits to our websites to deliver interest-based advertising. Desjardins does not share any identifying information with advertising companies.
Can I opt out of interest-based advertising?
You can choose not to share information with Google Analytics or DoubleClick by changing the settings in your browser or on your device. You can do the same with your ad settings. You can prevent your information from being shared with Google Analytics by installing a browser add-on. You can also opt out of personalized ads by following these instructions.
Desjardins uses Facebook’s Custom Audience feature to create interest-based advertising for our members and clients. If you’d like to opt out of these ads on Facebook, follow these steps.
Even if you opt out of interest-based advertising, you may still see Desjardins ads. The ads you see will not be customized to your needs and may appear more frequently.
1 Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.